Refund Policy
A legal disclaimer
Stoney’s Online – Refund Policy
At Stoney’s Online, we take pride in delivering quality merchandise and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- Items must be returned within 14 days of delivery.
- Merchandise must be unused, unworn, unwashed, and in original condition with all tags attached.
- Proof of purchase is required for all returns.
Non-Returnable Items
- Clearance or final sale items
- Gift cards
- Customized or personalized merchandise
- Any items showing signs of wear or damage caused after delivery
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be issued to your original method of payment within 5–10 business days, depending on your financial institution.
Exchanges
- We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of receiving your order.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was defective or incorrect.
- Shipping costs are non-refundable.
Damaged or Incorrect Orders
If you received a damaged or incorrect item, please contact us immediately at with your order number and photos of the item.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Stoney’s Online Customer Support
Stoney’s Online reserves the right to refuse returns that do not meet our policy requirements.
Refund Policy - the basics